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Shanna Buzza
| I am an organized individual who is constantly seeking new challenges. I am happy, self-reliant,driven, a great communicator, and one who dedicates themselves completely to their work. |
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Skills & Talents
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Communications Skilled in both French and English. I am succinct and make all efforts to understand what someone is telling me.
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Computer/technical Literacy I am very computer literate, aside from Microsoft Office, I also have working knowledge of RDIMS, Dreamweaver, SAP, and WEBCims.
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Interpersonal Abilities Working in customer service industries have taught me great interpersonal skills that I use regularly and with great success.
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Leadership I am a natural leader, and have always tended to lean towards leadership positions.
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Problem-solving Working at Loblaws gave me many skills, one of which is problem solving. It has to be quick, it has to be efficient and it has to work.
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Planning/Organizing I have organized many events in the past and would be thrilled to discuss them further.
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Education
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Algonquin College Business Administration Marketing Sep 2006 to Apr 2009 Ottawa, ON My three years at Algonquin have helped me refine my way of thinking and have allowed me to experiment with many different sides of business. They have also allowed me to better appreciate what others do, and how everything effects everyone. All and all I have had a very positive experience at Algonquin College and I now feel prepared to enter the work force.
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CEGEP Heritage College Social Sciences Sep 2004 to May 2006 Hull, Quebec While studying at Heritage College I focused mostly on sociology and psychology. These two domains are very helpful in marketing and allow me to better determine the influencers of a target market. My years at Heritage also allowed me gain a better perspective on the world and appreciate the bigger picture.
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Experience
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Treasury Board of Canada Secretariat Administrative Assistant Mar 2008 to Aug 2008 Ottawa, ON Maintaining and implementing quality control measures for correspondence. Maintaining and monitoring WEB CIMS (Correspondence & Issues Management System). Validating quality of data and identify outstanding documents, including overdue correspondence. Assisting the Office Manager with the day-to-day operational activities of the Secretary's office.
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Tristan Sales Associate Jan 2008 to Mar 2008 Ottawa To provide an excellent customer service experience for consumers. This includes helping customers with sizing, style recommendations, information, and providing my honest opinion about the clothing articles the customer is trying on.
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Loblaws Cashier and Supervisor Oct 2003 to Jan 2008 Hull, Quebec I gained many skills and responsibilities in my years at Loblaws.As a cashier I became comfortable around money and speaking to others and worked my way up to more responsibilities. I worked the customer service desk which allowed me to become better at dealing with customer worries. I also became a cash supervisor, which allowed me to learn how to manage teams of 25 and to multi-task. That lead me to become responsable du rapport hebdomadaire, which was basically the weekly bookkeeping for the store. Here I learnt how to spot financial mistakes and how to fix them. I also learned how to work under a tight, high pressure deadline.
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Algonquin College Student Affairs and Orientation Aug 2007 to Sep 2007 Ottawa, ON Student leaders have many responsibilities. I learnt how to deal with large crowds of various ages by giving campus tours and participating and leading in freshmen acclimatization events. Working during orientation contributed to my learning how to think on my feet and deal with sensitive situations.
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Accomplishments
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Ontario Colleges Marketing Competition 100 % accuracy at the opening Quiz bowl event Aug 2008 to Nov 2009 Algonquin College OCMC is a nerve-wracking event that requires an amazing amount of dedication. As a member of the quiz bowl team I had to memorize 600 marketing definitions and have detailed knowledge of three issues of Marketing Magazine. This event was performed before everyone, and the need to work as team with strangers met minutes beforehand is necessary.
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