In this interview, I talk about where I want to be in the next several years.
Samantha Leigh Jackson
| Sam is a consummate professional, motivated to succeed and supported by a strong intellect and a passion for innovation. She has demonstrated outstanding performance working with Reserach in Motion and seeks to work with another organization as driven as she is to implement creative technological solutions to organizational problems. |
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Skills & Talents
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Use of Business Software Tools - In-depth knowledge of Microsoft Office componentssuch as Word, Excel, Visio, Access andPowerpoint, and basic knowledge of ERP tools such as SAP.
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Financial Literacy - Familiar with fundamental accounting procedures and experienced in working withsums of cash in excess of $1000.00
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Marketing Savvy - Co-ordinated marketing and promotional initiatives in a small-business environment - Solved marketing problems in numerous academic case studies
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Effective Communication - Assertive and eloquent public speaker with considerable experience framingarguments within time constraints
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Diplomacy and Mediation - Objective and practical in group conflicts, experiences in expediting consensus andresolution to goals. - Dealt positively and patiently with greater than 500 different clients on a regular basis,tactful and solution-oriented in dealing with concerns
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Leadership - Is independently responsible for handling training logistics for a large software initiative. - Successfully directed small groups of 4-5 people in the completion of academic projects - Trained employees without supervision in a number of professional tasks
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Education
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Carleton University B.Commerce, Information Systems Sep 2007 to Apr 2012 Ottawa, Ontario, Canada Sam is currently studying in the Sprott School of Business with a concentration in Information Systems. She's decided to take on a Computer Science minor very recently and she's excited to see how the two disciplines will complement each other.
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Experience
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Carleton University Teaching Assistant - BUSI 1402 Sep 2009 to Present Ottawa, ON, CA Sam has been employed since September 2009 as a Teaching Assistant for Business Communication and Information Technologies (BUSI 1402). She runs labs (5 labs total, 3 as the sole lecturer), marks assignments, answers student questions, and learns about herself.
She will continue assisting with the course in 2010, and she's been thrilled with the experience thus far. She loves seeing the look on an interested student's face when they discover a new opportunity afforded them by technology, and she's finding that students teach her about their discoveries, test her understanding of the course material and her teaching methods, and challenge her to expand her own knowledge.
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Research in Motion Project Coordinator, Software Services May 2009 to Sep 2009 Ottawa, ON, CA Sam completed a Co-Op work term in the summer of 2009 with Canadian smartphone powerhouse Research in Motion, creators of the Blackberry and all affiliated devices. She worked with the Software Tools & Systems department with the technical staff to roll out a new software defect tracking tool to assist RIM's developers with implementing platform changes and updates to their devices.
She will be going back to work with RIM in January 2010, and is eagerly anticipating learning more about the workings of the organization and the project/product management process, and maybe even picking up a little programming along the way.
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Embassy of Mexico Intern - Trade and Investment Promotion Jun 2008 to Nov 2008 Ottawa, ON, CA Sam was grateful for the opportunity to work with the Embassy of Mexico in 2008 on an internship in the area of investment and trade. She worked with the NAFTA office to determine foreign direct investment by prominent Canadian businesses in different sectors and assist with determining the possible opportunities for partnership between Mexico organizations expanding their FDI in Mexico's areas of expertise.
The experience was extremely rewarding bothintellectually and culturally, and she feels it has had a positive impact on her performance in the workplace in years since.
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Cortelli's Restaurant Waitress Oct 2006 to Apr 2008 Almonte, Ontario Sam waited tables and served drinks in a small-town Italian restaurant where she got to interact with customers and create displays and promotional material.
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Savoury Pursuits Baker/Caterer May 2007 to Aug 2007 Almonte, Ontario Sam baked, baked, and baked some more to get clients their food within tight deadlines. A large part of working with the business was working on a team, and being prepared to switch tasks on a moment''s notice.
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Broughton's General Store Sales Clerk Oct 2005 to Dec 2006 Almonte, Ontario Sam assisted customers at Broughton's General Store, a gift shop with a wide selection of trinkets and novelties. She helped out with stock refills, created displays, and ran transactions for the store.
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Accomplishments
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RIM Trained 2,500 in 2 Days Jun 2009 to Jul 2009 Waterloo, Ontario In the most ambitious deadline set in the DRI (Devtrack Replacement with Integrity) Project, Sam is proud to say that she single-handedly coordinated training at numerous locations worldwide on a new software defect tracking tool within a span of 42 days from inception to completion.
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RIM Received Outstanding Co-op Evaluation May 2009 to Sep 2009 Waterloo, Ontario Sam received an evaluation of Outstanding and the coveted overall Outstanding evaluation across the board for her work in relation to the DRI Project. Her supervisor commented on her intellect, dedication, motivation, and competence in glowing terms.
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I worked with Samantha on a large project to replace RIM’s existing defect management software with a new solution (MKS Integrity) for over 2500 RIM engineers. Right from my initial meeting with Sam, I was immediately struck by her assertiveness, clear communications, and ability to quickly grasp the scope of problems. As we continued to work together in the subsequent months I learned that Samantha is extremely well organized, efficient, detail-oriented, and a pleasure to work with. My colleagues who interacted with Samantha were often surprised to hear that she was a co-op student as opposed to a seasoned RIM employee. There is no doubt in my mind that our project would not have been successful without Samantha’s involvement.
Stephen Buss Director MKS -
Numerous members of the project team have commented in the successful manner in which Sam has integrated into the team and completed her assignments, including Tim Barrett, the Director of the Software Tools and Systems department. She was invaluable in independently taking on tasks that took careful attention to detail and a strong working relationship with other areas within RIM (such as LMS) as well as our MKS vendor partners. For example, when a second round of training needed to be coordinated, numerous interested parties wanted assurance that Sam would again be involved in the organization and planning efforts
Ina Wilhelm Project Manager - Software Services Research in Motion -
Sam is an excellent TA. Her preparation for lab presentations is thorough, and her unique, structured style of teaching helps our students to better understand the course material. She is very punctual and arrives in advance of lecture on a regular basis. Her students rated her very highly on her TA evaluations, and she deserves every ounce of praise she received.
Dave Dawson Co-TA, BUSI 1402 Carleton University
Interview: Where do you see yourself in 5-10 years?
December 3rd, 2009
Tags: best practices
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Footage and Interview: Carleton Academics
December 3rd, 2009
This video highlights my New Tools presentation and talk about what I’ve learned at the university.
This video highlights my New Tools presentation and talk about what I’ve learned at the university.
Tags: best practices
Posted in Uncategorized | No Comments »
Footage and Interview: Teaching Assistantship
December 3rd, 2009
This clip includes a brief clip of one of my labs and explain what I’ve learned from teaching assistantship.
This clip includes a brief clip of one of my labs and explain what I’ve learned from teaching assistantship.
Tags: best practices
Posted in Uncategorized | No Comments »
Interview: Internship with Mexican Embassy
December 3rd, 2009
I talk about the benefits of working in a different cultural setting in this short video.
I talk about the benefits of working in a different cultural setting in this short video.
Tags: best practices
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Interview: Project Coordination at RIM
December 3rd, 2009
I talk about the most important things I learned as a Project Coordinator at RIM.
I talk about the most important things I learned as a Project Coordinator at RIM.
Tags: best practices
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Interview: Passion for Innovation
December 3rd, 2009
I talk in an interview about what exactly I mean by passion for innovation in this video.
I talk in an interview about what exactly I mean by passion for innovation in this video.
Tags: best practices
Posted in Uncategorized | No Comments »
To Blog or Not to Blog – Please Ask Yourself This Question
November 4th, 2009
Like most teenage dorks who had a dial-up connection, an interest in technology, and a firm command of the English language, I tried my hand at a blog once. And then, I tried again. Stopped for a while. Tried again.

And after losing steam (and rage) in the aftermath of the OC Transpo strike, I came to another lull in my blogging career.
The first problem, I think, with blogging, is that many of us don’t have anything interesting to say. At least nothing interesting to the world at large. The second problem is that those of us who do have something to say generally don’t have to follow the same rules by which traditional media has been constrained for the last hundred years. The pressure on the press inflicted by the public on a few major players in the publication industry is now diffused to such an extent that every mildly popular blogger with a moderate following is endowed with a soapbox on which to air their often inane, potentially damaging grievances.
By example, allow me to make reference to this article (WARNING: profanity and general childishness) from the moderately popular generally well-reputed tech blog Gizmodo. In the article, Gizmodo editorial chief Brian Lam slams Waterloo-based RIM for failing to provide review units of the Blackberry Storm 2 to Gizmodo’s review team. Reasons for this slight aside, and the maturity of the response aside, the article is accompanied by numerous comments to the effect of ”RIM has lost my business because of this incident”.
It’s important to note that Gizmodo is not the New York Times. Tech blogs are a dime a dozen these days, and popularity is not a license to receive perks from an organization. But in my case, surfing to a blog I had never before read, I was confronted with this article before I even encountered a legitimate review. Bad news for my potential readership. And bad news for RIM as far as many Gizmodo readers are concerned.
I think you guys have better things to do than read about my rambling, but bear with me for a moment, do me a favour, and please follow the advice below, for my sanity.
Don’t blog if you can’t take rejection, if you can’t maintain a level of professionalism, if you don’t have an angle or niche market, or if you don’t know why you’re doing it.
Do blog if you are entertaining but mature, can handle criticism, have unique experiences, like people, and have a lot of free time.
Follow those two directives and I promise I will never clutter up your RSS feed (after this class, of course) without doing the same.
Like most teenage dorks who had a dial-up connection, an interest in technology, and a firm command of the English language, I tried my hand at a blog once. And then, I tried again. Stopped for a while. Tried again.

And after losing steam (and rage) in the aftermath of the OC Transpo strike, I came to another lull in my blogging career.
The first problem, I think, with blogging, is that many of us don’t have anything interesting to say. At least nothing interesting to the world at large. The second problem is that those of us who do have something to say generally don’t have to follow the same rules by which traditional media has been constrained for the last hundred years. The pressure on the press inflicted by the public on a few major players in the publication industry is now diffused to such an extent that every mildly popular blogger with a moderate following is endowed with a soapbox on which to air their often inane, potentially damaging grievances.
By example, allow me to make reference to this article (WARNING: profanity and general childishness) from the moderately popular generally well-reputed tech blog Gizmodo. In the article, Gizmodo editorial chief Brian Lam slams Waterloo-based RIM for failing to provide review units of the Blackberry Storm 2 to Gizmodo’s review team. Reasons for this slight aside, and the maturity of the response aside, the article is accompanied by numerous comments to the effect of ”RIM has lost my business because of this incident”.
It’s important to note that Gizmodo is not the New York Times. Tech blogs are a dime a dozen these days, and popularity is not a license to receive perks from an organization. But in my case, surfing to a blog I had never before read, I was confronted with this article before I even encountered a legitimate review. Bad news for my potential readership. And bad news for RIM as far as many Gizmodo readers are concerned.
I think you guys have better things to do than read about my rambling, but bear with me for a moment, do me a favour, and please follow the advice below, for my sanity.
Don’t blog if you can’t take rejection, if you can’t maintain a level of professionalism, if you don’t have an angle or niche market, or if you don’t know why you’re doing it.
Do blog if you are entertaining but mature, can handle criticism, have unique experiences, like people, and have a lot of free time.
Follow those two directives and I promise I will never clutter up your RSS feed (after this class, of course) without doing the same.
Tags: best practices
Posted in Uncategorized | No Comments »
Hello world!
January 1st, 2009
Welcome to your blog. This is your first post. Edit or delete it, then start blogging!
Welcome to your blog. This is your first post. Edit or delete it, then start blogging!
Tags: No Tags
Posted in Uncategorized | 1 Comment »
After a month of hyper consumption of caffeine, sleeping 4 hours/night, and a team around the world that outperformed any team I’ve ever worked with, the Dream Job launch is complete.
Here’s a PDF with 50+ pages of uncensored feedback from new Dream Job students talking about why they joined my new course on finding your Dream Job:
“Why I joined Dream Job” (PDF, no opt-in required).
The course was an instant IWT bestseller, and it’s closed to new students now. Soon, I’ll share some of the marketing lessons behind the launch.
I’m doing my traditional February caffeine detox, so things will be a little slow around here while I sit and watch movies for 15 hours/day. Talk to you guys soon.
Join the free 30-day course to hustle your way to the top
Here’s a sample of what I’ll be sending out:
- A invite to my private webcast with Tim Ferriss – where you’ll learn his top time-management techniques, how to create your first muse, and how he hustled 2 books onto the NYT #1 seller list when 26 publishers turned him down.
- A full recording of my private webcast with Tim Ferriss – in case you can’t make it…
- Earn1 Bonus Case Study – Unlocking side income: From $0 to $1,500/month in 2 weeks
–>
Where I’ve been for the last two weeks is a post from: I Will Teach You To Be Rich–>
The standard advice for multiple-choice tests is: if in doubt, stick with your first answer.
College students believe it: about 75% agree that changing your first choice will lower your score overall (Kruger et al., 2005). Instructors believe it as well: in one study 55% believed it would lower students' scores while only 16% believed it would improve them.
And yet this is wrong.
One survey of 33 different studies conducted over 70 years found that, on average, people who change their answers do better than those who don't (Benjamin et al., 1984). In none of these studies did people get a lower score because they changed their minds.
Study after study shows that when you change your answer in a multiple-choice test, you are more likely to be changing it from wrong to right than right to wrong. So actually sticking with your first answer is, on average, the wrong strategy.
Why do so many people (including many who should know better, like the authors of test-preparation guides) still say that you should stick with your first answer? Kruger et al. (2005) argue that it's partly because it feels more painful to get an answer wrong because you changed it than wrong because you didn't change it.
So we tend to remember much more clearly the times when we changed from right to wrong. And so when taking a test we anticipate the regret we will feel and convince ourselves that our first instinct is probably right (when it's probably not).
Image credit: Alberto G
PsyBlog's How to Be Creative
If we can all be creative, why is it so hard to come up with truly original ideas?
It's because creativity is mysterious. Just ask any scientist, artist, writer or other highly creative person to explain how they come up with brilliant ideas and, if they're honest, they don't really know.
But over the decades psychologists have given ordinary participants countless tests, forms and tasks and conducted hundreds of hours of interviews. From these emerge the psychological conditions of creativity.
Not what you should do, but how you should be...
Click here to find out more...
But it is the new reality for just about every organization.
Vertical marketing means the marketer (the one with money) is in charge. Vertical marketing starts at the top and involves running ads, sending out direct mail and pushing hype through the media. Your money, your plans, your control. It might not work, but generally the worst outcome is that you will be ignored and need to spend more money.
Horizonal marketing, on the other hand, means creating a remarkable product and story and setting it up to spread from person to person. It's out of your control, because all the interactions are by passionate outsiders, not paid agents.
Most marketers instinctively want control. We reach for the budget and the ad and the press release and most of all, the powerful media middleman. We buy SuperBowl ads or shmooze the reporter.
Horizontal marketing, though, requires giving up control. We spend all of our time and money on a great story and a great service and a remarkable offering. The rest is up to the market itself. You can't control this, and you can no longer ignore it either.

Rule one: You can build a business on the foundation of great customer service.
Rule two: The only way to do great customer service is to treat different customers differently.
The question: Who is your customer?
It's not obvious.
Zappos is a classic customer service company, and their customer is the person who buys the shoes.
Nike, on the other hand, doesn't care very much at all about the people who buy the shoes, or even the retailers. They care about the athletes (often famous) that wear the shoes, sometimes for money. They name buildings after these athletes, court them, erect statues...
Columbia Records has no idea who buys their music and never has. On the other hand, they understand that their customer is the musician, and they have an entire department devoted to keeping that 'customer' happy. (Their other customer was the program director at the radio station, but we know where that's going...)
Many manufacturers have retailers as their customer. If Wal-Mart is happy, they're happy.
Apple had just one customer. He passed away last year.
And some companies and politicians choose the media as their customer.
If you can only build one statue, who is it going to be a statue of?

The Five Year Eureka Moment
Daniel Kahneman met Amos Tversky in 1969 when Tversky came to Hebrew University to give a talk.
As Kahneman recalls in his 2011 intellectual biography, Thinking, Fast and Slow, the two researchers hit it off and decided to pursue a joint project: figuring out if some people had more of an intuitive grasp of statistics than others.
They discovered that the answer, universally, was a resounding “no.”
“Our expert colleagues…greatly exaggerated the likelihood that the original result of an experiment would be successfully replicated,” Kahneman recalls of their results. “They also gave poor advice to a fictitious graduate student about the number of observations she needed to collect.”
“Even statisticians are not good intuitive statisticians,” he concluded.
This small observation led to a bigger idea: perhaps humans are hardwired with cognitive shortcuts to help them make sense of an uncertain world, and perhaps these shortcuts, in certain situations, consistently lead to irrational conclusions.
This hypothesis was profound. At the time, social science believed that humans were fundamentally rational, and only emotion, like fear or anger, could lead us to irrational behavior. Kahneman and Tversky were proposing that humans, on the contrary, were wired for illogic.
To support this view, they gathered over twenty different examples of cognitive shortcuts consistently leading to irrational conclusions. They combined the results into a paper titled “Judgment Under Uncertainty: Heuristics and Biases.”
They published the paper in the journal Science where it has since become one of the most important studies in all of social science. (According to Google Scholar, it’s been cited over 13,500 times since its publication.) The paper formed the foundation for the field of behavioral economics, which won Kahneman the Nobel Prize in 2002 (Tversky had died seven years earlier).
Here’s what caught my attention about this story. This paper — Kahneman and Tversky’s first publication on their theory — came out in 1974, a half decade after they first began pursuing the underlying ideas. In other words, it took them a full five years to refine a rough hunch, through systematic exploration and discussion, into an idea too good to be ignored.
They were, in short, diligent.
The reason I’m telling you about Kahneman and Tversky, however, is that I’m convinced that there must be more to the story…
The Insufficiency of Diligence
Here’s another story of research diligence.
In 2007, as a third year graduate student at MIT, I was studying the application of distributed algorithm theory to the setting of wireless networks. Around this time, my collaborators and I came up with a model for these algorithms that we thought captured something important about wireless communication.
We ended up publishing the following series of peer-reviewed research papers that explored the mathematical limits of this model:
- Gossiping in a Multi-Channel Radio Network: An Oblivious Approach to Coping with Malicious Interference
by Shlomi Dolev, Seth Gilbert, Rachid Guerraoui, and Calvin Newport
Proceedings of the International Symposium on Distributed Computing (DISC). September, 2007. - Secure Communication Over Radio Channels
by Shlomi Dolev, Seth Gilbert, Rachid Guerraoui and Calvin Newport
Proceedings of the ACM Symposium on the Principles of Distributed Computing (PODC). August, 2008. - Interference-Resilient Information Exchange
by Seth Gilbert, Rachid Guerraoui, Darek Kowalski, and Calvin Newport
Proceedings of the IEEE Conference on Computer Communications (INFOCOM). April, 2009 - The Wireless Synchronization Problem
by Shlomi Dolev, Seth Gilbert, Rachid Guerraoui, Fabian Kuhn and Calvin Newport
Proceedings of the ACM Symposium on the Principles of Distributed Computing (PODC). August, 2009. - Leveraging Channel Diversity to Gain Efficiency and Robustness for Wireless Broadcast
by Shlomi Dolev, Seth Gilbert, Majid Khabbazian and Calvin Newport
Proceedings of the International Symposium on Distributed Computing (DISC). September, 2011.
As I write this, we’re currently preparing a new paper on this topic for publication.
Notice: 2007 to 2012 is five years. This is exactly the time it took Kahneman and Tversky to develop their career-defining mega idea, and yet I’m not holding my breath for a call from Stockholm.
(To be fair, this research direction is solid. These papers were all published in high quality, competitive venues, and combined, they have been cited over 100 times. But they’re not the type of results that make a researcher famous.)
Both my team and Kahneman’s team were equally diligent, but one obtained more remarkable results than the other. My question, then, is simple but important: why the difference?
Directed Diligence
My working answer to my simple question is that there’s a key subtlety in leveraging diligence to achieve remarkable results:
The Directed Diligence Theory
It’s not enough to just focus relentlessly on a small number of things (though this is almost always necessary). You must also direct this diligence by simultaneously and systematically exposing yourself to the reality of what’s valuable in the relevant field.
Kahneman and Tversky’s diligence, for example, was directed by their understanding, as psychology professors, that the model they were pursuing was a radical departure from an orthodoxy that had started to show strain. The field was looking for new models and they knew they were on to one possibility.
In my last post, I offered Steve Martin as another example of diligence breeding remarkability. When you read his memoir, you find a similar direction to his focus. Martin studied comedy like an academic anthropologist, picking apart what was doing well and what was becoming dated. His deep understanding of the evolution of comedy in the 1970s directed his diligence toward real results.
Returning to my own example, it was only a few years ago that I began to internalize this lesson. Just because an idea was interesting to me, I now accepted, was not enough by itself to justify diligent pursuit.
So I made a change to my research method…
Notice in my list above of publications on this topic, there is a two year gap between 2009 and 2011. What happened in these years? I left my theory group to become a postdoc in a systems group that focused on making real world wireless networks better.
This was not an easy transition for a theoretician. I had spent the previous five years working primarily on whiteboards, proving theorems. My first day in the systems group, by contrast, I found that someone had left a toolbox on my desk. A toolbox!
This was a different world.
But here’s the thing: I learned a lot about how real wireless networks work and what the people who build them actually worry about. Since that experience, and my continued extensive interaction with systems researchers, I’ve noticed my diligent work on wireless network theory has begun to drift toward increasingly interesting shores. In a grant application I submitted this past fall, for example, I was able to detail a trio of serious problems from real wireless networks that my style of theory now has the potential of seriously solving.
It might take another five years before I’ll know if this new experiment in directed diligence pans out. But it already feels right.
Conclusion
Remarkable accomplishment requires a remarkable amount of focus; this much is clear. But focus without grounded direction is unlikely to hit the sweet spot.
The key observation, however, is that this directed diligence approach is not about figuring out in advance what you were meant to do or identifying a can’t miss idea. It’s instead about coupling your diligence with continued exposure to what real value looks like. You won’t start out knowing exactly where your story is heading, but you can have confidence that you’ll end up with the right sort of ending.
(Photo by moriza)
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This post is part of my series on the diligence hypothesis, which proposes that focusing relentlessly on a small number of things for a large amount of time is a key strategy for crafting a remarkable life. Previous posts on this topic include:
See also my related series on the deliberate practice hypothesis.











