In this interview, I talk about where I want to be in the next several years.
Samantha Leigh Jackson
| Sam is a consummate professional, motivated to succeed and supported by a strong intellect and a passion for innovation. She has demonstrated outstanding performance working with Reserach in Motion and seeks to work with another organization as driven as she is to implement creative technological solutions to organizational problems. |
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Skills & Talents
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Use of Business Software Tools - In-depth knowledge of Microsoft Office componentssuch as Word, Excel, Visio, Access andPowerpoint, and basic knowledge of ERP tools such as SAP.
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Financial Literacy - Familiar with fundamental accounting procedures and experienced in working withsums of cash in excess of $1000.00
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Marketing Savvy - Co-ordinated marketing and promotional initiatives in a small-business environment - Solved marketing problems in numerous academic case studies
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Effective Communication - Assertive and eloquent public speaker with considerable experience framingarguments within time constraints
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Diplomacy and Mediation - Objective and practical in group conflicts, experiences in expediting consensus andresolution to goals. - Dealt positively and patiently with greater than 500 different clients on a regular basis,tactful and solution-oriented in dealing with concerns
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Leadership - Is independently responsible for handling training logistics for a large software initiative. - Successfully directed small groups of 4-5 people in the completion of academic projects - Trained employees without supervision in a number of professional tasks
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Education
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Carleton University B.Commerce, Information Systems Sep 2007 to Apr 2012 Ottawa, Ontario, Canada Sam is currently studying in the Sprott School of Business with a concentration in Information Systems. She's decided to take on a Computer Science minor very recently and she's excited to see how the two disciplines will complement each other.
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Experience
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Carleton University Teaching Assistant - BUSI 1402 Sep 2009 to Present Ottawa, ON, CA Sam has been employed since September 2009 as a Teaching Assistant for Business Communication and Information Technologies (BUSI 1402). She runs labs (5 labs total, 3 as the sole lecturer), marks assignments, answers student questions, and learns about herself.
She will continue assisting with the course in 2010, and she's been thrilled with the experience thus far. She loves seeing the look on an interested student's face when they discover a new opportunity afforded them by technology, and she's finding that students teach her about their discoveries, test her understanding of the course material and her teaching methods, and challenge her to expand her own knowledge.
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Research in Motion Project Coordinator, Software Services May 2009 to Sep 2009 Ottawa, ON, CA Sam completed a Co-Op work term in the summer of 2009 with Canadian smartphone powerhouse Research in Motion, creators of the Blackberry and all affiliated devices. She worked with the Software Tools & Systems department with the technical staff to roll out a new software defect tracking tool to assist RIM's developers with implementing platform changes and updates to their devices.
She will be going back to work with RIM in January 2010, and is eagerly anticipating learning more about the workings of the organization and the project/product management process, and maybe even picking up a little programming along the way.
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Embassy of Mexico Intern - Trade and Investment Promotion Jun 2008 to Nov 2008 Ottawa, ON, CA Sam was grateful for the opportunity to work with the Embassy of Mexico in 2008 on an internship in the area of investment and trade. She worked with the NAFTA office to determine foreign direct investment by prominent Canadian businesses in different sectors and assist with determining the possible opportunities for partnership between Mexico organizations expanding their FDI in Mexico's areas of expertise.
The experience was extremely rewarding bothintellectually and culturally, and she feels it has had a positive impact on her performance in the workplace in years since.
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Cortelli's Restaurant Waitress Oct 2006 to Apr 2008 Almonte, Ontario Sam waited tables and served drinks in a small-town Italian restaurant where she got to interact with customers and create displays and promotional material.
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Savoury Pursuits Baker/Caterer May 2007 to Aug 2007 Almonte, Ontario Sam baked, baked, and baked some more to get clients their food within tight deadlines. A large part of working with the business was working on a team, and being prepared to switch tasks on a moment''s notice.
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Broughton's General Store Sales Clerk Oct 2005 to Dec 2006 Almonte, Ontario Sam assisted customers at Broughton's General Store, a gift shop with a wide selection of trinkets and novelties. She helped out with stock refills, created displays, and ran transactions for the store.
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Accomplishments
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RIM Trained 2,500 in 2 Days Jun 2009 to Jul 2009 Waterloo, Ontario In the most ambitious deadline set in the DRI (Devtrack Replacement with Integrity) Project, Sam is proud to say that she single-handedly coordinated training at numerous locations worldwide on a new software defect tracking tool within a span of 42 days from inception to completion.
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RIM Received Outstanding Co-op Evaluation May 2009 to Sep 2009 Waterloo, Ontario Sam received an evaluation of Outstanding and the coveted overall Outstanding evaluation across the board for her work in relation to the DRI Project. Her supervisor commented on her intellect, dedication, motivation, and competence in glowing terms.
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I worked with Samantha on a large project to replace RIM’s existing defect management software with a new solution (MKS Integrity) for over 2500 RIM engineers. Right from my initial meeting with Sam, I was immediately struck by her assertiveness, clear communications, and ability to quickly grasp the scope of problems. As we continued to work together in the subsequent months I learned that Samantha is extremely well organized, efficient, detail-oriented, and a pleasure to work with. My colleagues who interacted with Samantha were often surprised to hear that she was a co-op student as opposed to a seasoned RIM employee. There is no doubt in my mind that our project would not have been successful without Samantha’s involvement.
Stephen Buss Director MKS -
Numerous members of the project team have commented in the successful manner in which Sam has integrated into the team and completed her assignments, including Tim Barrett, the Director of the Software Tools and Systems department. She was invaluable in independently taking on tasks that took careful attention to detail and a strong working relationship with other areas within RIM (such as LMS) as well as our MKS vendor partners. For example, when a second round of training needed to be coordinated, numerous interested parties wanted assurance that Sam would again be involved in the organization and planning efforts
Ina Wilhelm Project Manager - Software Services Research in Motion -
Sam is an excellent TA. Her preparation for lab presentations is thorough, and her unique, structured style of teaching helps our students to better understand the course material. She is very punctual and arrives in advance of lecture on a regular basis. Her students rated her very highly on her TA evaluations, and she deserves every ounce of praise she received.
Dave Dawson Co-TA, BUSI 1402 Carleton University
Interview: Where do you see yourself in 5-10 years?
December 3rd, 2009
Tags: best practices
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Footage and Interview: Carleton Academics
December 3rd, 2009
This video highlights my New Tools presentation and talk about what I’ve learned at the university.
This video highlights my New Tools presentation and talk about what I’ve learned at the university.
Tags: best practices
Posted in Uncategorized | No Comments »
Footage and Interview: Teaching Assistantship
December 3rd, 2009
This clip includes a brief clip of one of my labs and explain what I’ve learned from teaching assistantship.
This clip includes a brief clip of one of my labs and explain what I’ve learned from teaching assistantship.
Tags: best practices
Posted in Uncategorized | No Comments »
Interview: Internship with Mexican Embassy
December 3rd, 2009
I talk about the benefits of working in a different cultural setting in this short video.
I talk about the benefits of working in a different cultural setting in this short video.
Tags: best practices
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Interview: Project Coordination at RIM
December 3rd, 2009
I talk about the most important things I learned as a Project Coordinator at RIM.
I talk about the most important things I learned as a Project Coordinator at RIM.
Tags: best practices
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Interview: Passion for Innovation
December 3rd, 2009
I talk in an interview about what exactly I mean by passion for innovation in this video.
I talk in an interview about what exactly I mean by passion for innovation in this video.
Tags: best practices
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To Blog or Not to Blog – Please Ask Yourself This Question
November 4th, 2009
Like most teenage dorks who had a dial-up connection, an interest in technology, and a firm command of the English language, I tried my hand at a blog once. And then, I tried again. Stopped for a while. Tried again.

And after losing steam (and rage) in the aftermath of the OC Transpo strike, I came to another lull in my blogging career.
The first problem, I think, with blogging, is that many of us don’t have anything interesting to say. At least nothing interesting to the world at large. The second problem is that those of us who do have something to say generally don’t have to follow the same rules by which traditional media has been constrained for the last hundred years. The pressure on the press inflicted by the public on a few major players in the publication industry is now diffused to such an extent that every mildly popular blogger with a moderate following is endowed with a soapbox on which to air their often inane, potentially damaging grievances.
By example, allow me to make reference to this article (WARNING: profanity and general childishness) from the moderately popular generally well-reputed tech blog Gizmodo. In the article, Gizmodo editorial chief Brian Lam slams Waterloo-based RIM for failing to provide review units of the Blackberry Storm 2 to Gizmodo’s review team. Reasons for this slight aside, and the maturity of the response aside, the article is accompanied by numerous comments to the effect of ”RIM has lost my business because of this incident”.
It’s important to note that Gizmodo is not the New York Times. Tech blogs are a dime a dozen these days, and popularity is not a license to receive perks from an organization. But in my case, surfing to a blog I had never before read, I was confronted with this article before I even encountered a legitimate review. Bad news for my potential readership. And bad news for RIM as far as many Gizmodo readers are concerned.
I think you guys have better things to do than read about my rambling, but bear with me for a moment, do me a favour, and please follow the advice below, for my sanity.
Don’t blog if you can’t take rejection, if you can’t maintain a level of professionalism, if you don’t have an angle or niche market, or if you don’t know why you’re doing it.
Do blog if you are entertaining but mature, can handle criticism, have unique experiences, like people, and have a lot of free time.
Follow those two directives and I promise I will never clutter up your RSS feed (after this class, of course) without doing the same.
Like most teenage dorks who had a dial-up connection, an interest in technology, and a firm command of the English language, I tried my hand at a blog once. And then, I tried again. Stopped for a while. Tried again.

And after losing steam (and rage) in the aftermath of the OC Transpo strike, I came to another lull in my blogging career.
The first problem, I think, with blogging, is that many of us don’t have anything interesting to say. At least nothing interesting to the world at large. The second problem is that those of us who do have something to say generally don’t have to follow the same rules by which traditional media has been constrained for the last hundred years. The pressure on the press inflicted by the public on a few major players in the publication industry is now diffused to such an extent that every mildly popular blogger with a moderate following is endowed with a soapbox on which to air their often inane, potentially damaging grievances.
By example, allow me to make reference to this article (WARNING: profanity and general childishness) from the moderately popular generally well-reputed tech blog Gizmodo. In the article, Gizmodo editorial chief Brian Lam slams Waterloo-based RIM for failing to provide review units of the Blackberry Storm 2 to Gizmodo’s review team. Reasons for this slight aside, and the maturity of the response aside, the article is accompanied by numerous comments to the effect of ”RIM has lost my business because of this incident”.
It’s important to note that Gizmodo is not the New York Times. Tech blogs are a dime a dozen these days, and popularity is not a license to receive perks from an organization. But in my case, surfing to a blog I had never before read, I was confronted with this article before I even encountered a legitimate review. Bad news for my potential readership. And bad news for RIM as far as many Gizmodo readers are concerned.
I think you guys have better things to do than read about my rambling, but bear with me for a moment, do me a favour, and please follow the advice below, for my sanity.
Don’t blog if you can’t take rejection, if you can’t maintain a level of professionalism, if you don’t have an angle or niche market, or if you don’t know why you’re doing it.
Do blog if you are entertaining but mature, can handle criticism, have unique experiences, like people, and have a lot of free time.
Follow those two directives and I promise I will never clutter up your RSS feed (after this class, of course) without doing the same.
Tags: best practices
Posted in Uncategorized | No Comments »
Hello world!
January 1st, 2009
Welcome to your blog. This is your first post. Edit or delete it, then start blogging!
Welcome to your blog. This is your first post. Edit or delete it, then start blogging!
Tags: No Tags
Posted in Uncategorized | 1 Comment »

Re-Reflection
In 2009, as I was approaching the end of my Phd program, I wrote a blog post titled, Some Thoughts on Grad School. It described lessons I learned during my time at MIT.
Since then, I’ve received many requests to revisit the theme. Now that I’m a professor — albeit a new one — I thought I’d once again reflect publicly on what I did well and what I wish I’d done better.
With this in mind, I want to offer a pair of thoughts on a topic of particular importance to my path as an academic: complexity.
Thought #1: Avoid Complexity When Seeking Problems
Early in my graduate school experience, I had a mentor named Rachid — a well-known distributed algorithm specialist from EPFL. I learned many things from Rachid. For example, I once asked him for advice on a summer internship I was considering. I made different arguments about the value of gaining connections and learning about industry.
“If you want my personal opinion,” he replied, “your time is better spent at MIT, preparing the next STOC/SOSP/JACM paper.”
To put this in context: STOC, SOSP, and JACM are acronyms for some of the most elite conferences and journals in the field of computer science. The lesson Rachid offered — which I’ve since strongly embraced — is that in the end, hard results are all that count.
But the Rachid lesson I want to emphasize here is about the danger of complexity. His approach was to always reduce a problem to its purest, most simple form. This is what leads to true understanding of the mathematical reality underlying the issue, he believed. Once you’re armed with this understanding, you can then, and only then, add back details (and the complexity they require) with confidence.
If you want to see this philosophy in action, take a look at this paper I co-authored with Rachid and another graduate student from MIT. The big picture problem that interested us was messy: how do parties work together to solve problems when their only means of communication is a broadcast channel where a malicious adversary can both jam and spoof messages?
You’ll notice in the paper, however, that we immediately reduce this down to the simplest possible expression of what makes this setting difficult: two players, Alice and Bob, trying to communicate a single bit, while a third player, Collin (the collider), tries to disrupt things.
All of the results in the paper build on our deep understanding of this simple three-player game.
(For what it’s worth, the paper has since been cited around 50 times.)
The problem here is that most graduate students tend toward the opposite of this approach. Their biggest fear is that they’ll propose a result and someone more knowledgeable will look at it, declare it “trivial,” and therefore validate their nagging imposter syndrome. Accordingly, students tend to rush to add technical complexity right away, as if a page full of math validates their ability.
This approach is flawed because it’s hard to make an impact in a technical field without deep understanding, and it’s hard to build deep understand of anything that’s not dead simple to describe. This is why the most respected professors are often those who are most likely to interrupt you and say, “slow down, and explain this to me like I don’t understand anything.”
They don’t want equations, they want insight.
Bottom Line: Hold off complexity as long as possible when studying a problem. It will inevitably enter the scene, but the later the entrance, the more insight you’ll develop.
Thought #2: Seek Complexity in Your Technical Skills
My first thought concerned something I think I do pretty well. My second thought concerns something I didn’t do enough as a graduate student, and that I’m only now, painfully, learning to embrace.
The value of a graduate student (not to mention, an assistant professor), I’ve come to realize, is directly proportional to the quantity and complexity of their technical tool kit. If you study algorithms, for example, the more corners of the literature you’ve mastered, and the more mathematical analysis techniques you’re comfortable with, the more problems you’ll be able to solve. And the more problems you’re able to solve, the more likely that you’ll solve some hard ones — the key currency for an academic career.
This thought doesn’t contradict the first thought (though it might seem to). When tackling a problem, you want to start with its simplest expression. To find a good problem and then make sense of its simplest expression, however, you need the most powerful possible combination of knowledge and skills.
The trickiness here is that mastering new knowledge and learning new technical skills is like learning to play a new instrument: it’s difficult, and frustrating, and takes a long time.
All graduate students are forced to develop a basic tool kit due to the deliberate practice required to pass your courses and contribute to your first publications. The students that thrive, however, don’t stop there; they keep pushing themselves to learn more.
I didn’t do nearly enough of this.
It took me two years to get decent at solving a certain class of problems concerning deterministic distributed algorithms (roughly 2004 – 2006). There was then a two year period where I was satisfied to use only this hammer and go seek nails, no matter how hard they became to find.
The issue I faced was that my field was moving forward. Randomization was where the interesting new work was being done, and my approach was in danger of becoming dated.
It wasn’t until 2008 that I began the dreary effort of teaching myself probability theory. In this early paper, for example, you can see the beginning of the transition: the majority of the results are deterministic, but they draw on a tentative, randomized sub-routine. (This is where, for example, I reintroduced myself to Dr. Chernoff).
The next year I published this paper, which pushed me forward in my learning, but was also a terrible strain. A significant fraction of its results came from the following process:
- I would get stuck because I didn’t know enough probability theory.
- I would go talk with one of my co-authors, who would reply by filling a white board with a bunch of inequalities.
- I would scramble back to my office and try to recreate the argument from scratch, filling in the details, before it slipped my mind.
- I would return to my co-author to discover that I had fouled up my dependencies in some terrible way that would likely involve the intervention of something called a “Martingale.”
This was pretty brutal. But I learned quite a bit.
I am realizing now, however, that my pace was still too slow. For example, I should have shot past independent probabilities and mastered techniques for bounded dependence. This is a natural — though difficult — next step that I avoided for too long.
Over the past year, I’ve been systematically increasing my pace of skill learning (more on this soon), but if I had committed to this mindset with more purpose back in 2006, I’m embarrassed to think about the extraordinary impact on my work it might have had by now.
Bottom Line: Treat your time as a graduate student like a professional musician treats his or her performance repertoire. If you’re not constantly straining yourself to learn more and perform better, you’re in danger of being left behind.
(Photo by Nietnagel)
Not the easiest, but the quickest:
Don't demand authority.
Eagerly take responsibility.
Relentlessly give credit.

The parking meter was rebooting. I guess we're supposed to walk to the other end of the garage and find one that's working.
We're seeing digital awareness coming to just about everything. In this case, it was the parking meter near the library. Of course, it's not really a parking meter, it's a centralized fee collection system that saves the town a lot of money. It's easier to collect from, certainly, it doesn't waste the time of meter readers (who get alerted as to what spaces aren't paid for, as opposed to checking them all) plus it doesn't let a new parker enjoy a few minutes of the last person's payment.
I understand how the incremental sale of this device was easier to maket to the town and to the community. It's just like what we have now, but better.
The problem, of course, is that it's not as better as it could be. Just about every traditional non-digital solution is bounded by the limits of mechanics. Once we start connecting (and the connection revolution won't rest until it's all connected) then the problem can be reset--we can find the best solution, not a better way to solve it the old way.
Why do I have to guess how long I'm going to be parking? Why pay a penalty if I underguess, or waste community resources on patrolling for compliance?
Of course, I don't care much about parking meters. I care a lot about using digital shadows of real world devices because we don't have the imagination to reinvent them.
In this particular case: why bother have a meter at all? After all, the state knows my license plate, the state has a billing relationship with me, the state can (and does) collect money for my driving behaviors (like EZ Pass). So why not drive into the space and have the space just take care of all the paperwork and billing? No tickets, no meter readers. If you don't want local merchants to park in the good spaces, no need to spend a lot of time searching them out...
Instinctually, we want to maintain the hunter/prey relationship of the independent citizen who isn't being snooped on. But you know what? You're already being snooped on, ceaselessly. A parking meter isn't your problem.
Obviously, parking meters aren't the important device here. The connection revolution is going to upend the way we understand the where, who, how much and when of everything around us.
I don't think winners beat the competition because they work harder. And it's not even clear that they win because they have more creativity. The secret, I think, is in understanding what matters.
It's not obvious, and it changes. It changes by culture, by buyer, by product and even by the day of the week. But those that manage to capture the imagination, make sales and grow are doing it by perfecting the things that matter and ignoring the rest.
Both parts are difficult, particularly when you are surrounded by people who insist on fretting about and working on the stuff that makes no difference at all.











